Common Questions About Your Rights and Our Rules
Contact us immediately via live chat or WhatsApp. We'll lock your account, verify your identity, and reset your login. Check your deposit and withdrawal history in the Account section to see if anything looks wrong. If funds are missing, report it within 24 hours so we can investigate fully.
Once you deposit via DANA, OVO, GoPay or QRIS, the funds move to your account balance. If you've used those funds to play and won, the winnings are yours to withdraw. If you haven't played yet, contact support within two hours and we may reverse the deposit with the payment provider, depending on their processing window.
After you request a withdrawal, we verify your bank details and confirm your identity, usually within two to four hours. Then the payment processes through your chosen method — DANA, OVO, GoPay or bank transfer — which typically clears in one to two business days depending on your bank.
Your password and account access are yours alone. We will never ask for your password in an email or chat. If someone else logs in and plays using your credentials, any losses are your liability because the account came from your device. Always log out after play, especially on shared computers.
Yes. Contact support and request permanent account closure. Your balance will be withdrawn to your registered payment method or bank account before closure. All your data will be kept for legal and tax purposes if required, but access to the lobby will end immediately.
Report it to support within 24 hours with the time and game name. Our system logs every bet automatically, so we can see whether the wager was processed. If we confirm a fault cost you funds, we'll restore the amount to your balance as a correction, not a bonus.
These terms apply to all players in Indonesia. Local law determines your age of eligibility and payment method availability. Access and eligibility for gaming depend on local law. If you're unsure whether you can play, contact support with your location and we'll confirm.
